Privacy Policy

Last updated: 24th September, 2025

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Clarity Sound Solutions Limited respects your privacy and is committed to protecting your personal data in compliance with UK GDPR and the Data Protection Act 2018.

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1. Information We Collect

  1. Contact details (name, email, address, phone)
  2. Order and payment information (processed securely via Stripe – we do not store card details)
  3. Technical information (IP address, browser type, cookies)
  4. Marketing preferences if you opt in

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2. Lawful Bases for Processing

We process your personal data on the following legal bases:

  1. Contract: to fulfil and deliver your order
  2. Legal obligation: for tax and accounting purposes
  3. Legitimate interests: to prevent fraud, maintain site security, and improve our services
  4. Consent: for sending marketing communications (you can withdraw at any time)

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3. How We Use Your Data

We use your personal data only where we have a lawful basis:

  1. Contract – to process and deliver your orders
  2. Legal obligation – to keep accounting/tax records
  3. Legitimate interest – to manage fraud prevention, improve our services
  4. Consent – to send marketing emails (only if you opt in)

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4. Sharing Your Data

We only share your data with trusted third parties:

  1. Payment processors (Stripe)
  2. Delivery providers (Royal Mail, couriers)
  3. IT/website service providers

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5. Data Retention

We retain your personal data as long as necessary to fulfil your order and legal obligations (usually 6 years for tax/accounting).

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6 Your Rights

You have the right to:

  1. Access your data
  2. Correct inaccurate data
  3. Request deletion
  4. Restrict or object to processing
  5. Request data portability
  6. Withdraw consent for marketing

To exercise these rights, contact us at enquiries@claritysoundsolutions.co.uk.

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7. Cookies

We use cookies to improve site functionality and measure performance. You can control cookies via your browser settings.

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8. Security

We use appropriate technical and organisational measures to protect your data, including encryption and secure servers.

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9. ICO Registration

Clarity Sound Solutions is registered with the UK Information Commissioner’s Office (ICO) under registration number ZB998039.

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10. Contact Us

Clarity Sound Solutions Email: enquiries@claritysoundsolutions.co.uk Address: Unit 1, Artisan House, Brooks Rd, Lewes, East Sussex, BN7 2YJ.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the ICO: www.ico.org.uk.


Shipping & Payment Info

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Shipping

  1. We ship to UK addresses only.
  2. Orders are processed within 1–2 business days.
  3. Delivery typically takes 3–5 business days via Royal Mail or courier.
  4. Shipping costs are calculated at checkout.

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Payment

  1. All prices are in GBP and include VAT.
  2. We accept major debit/credit cards and other secure payment methods shown at checkout.
  3. Payments are processed via Stripe; we do not store your payment details.